Blog Posts

When California’s Oroville Dam suffered a catastrophic failure in 2017, we learned that the operations manual hadn’t been updated in almost 50 years. While the manual itself wouldn’t have directly prevented the damage, it points to deeper, systemic problems with product documentation across industries. Too often, user documentation is dead... [Read More]

I’ve been on both sides of corporate acquisitions. A company I worked for bought smaller companies, and larger ones acquired companies I worked for. Each acquisition is different. It is also different depending on what your work is. Here are some general things to remember. [Read More]